{"id":782,"date":"2022-06-30T11:09:18","date_gmt":"2022-06-30T11:09:18","guid":{"rendered":"https:\/\/bnpparibasfortis.emporiashop.be\/politique-de-remboursement-et-de-retour\/"},"modified":"2022-10-06T12:26:13","modified_gmt":"2022-10-06T12:26:13","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/bnpparibasfortis.emporiashop.be\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n\n\t<section class=\"section padding_disclaimer dark\" id=\"section_1904148489\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1052\" src=\"https:\/\/bnpparibasfortis.emporiashop.be\/wp-content\/uploads\/sites\/2\/2022\/06\/cole-keister-8V1gfeaPP1Y-unsplash.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-2033929586\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2033929586 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1506250594\">\n\n\n\t<div id=\"col-287291896\" class=\"col medium-9 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-734836000\" class=\"text\">\n\t\t\n\n<h3>terugbetaling en retournering<\/h3>\n\t\t\n<style>\n#text-734836000 {\n  font-size: 2.25rem;\n  line-height: 1;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-119558074\" class=\"text\">\n\t\t\n\n<h5 class=\"uppercase\">Overview<\/h5>\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<p>Additional non-returnable items:<\/p>\n<p>Gift cards<br \/>Downloadable software products<br \/>Some health and personal care items<br \/>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<p>Book with obvious signs of use<br \/>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<br \/>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<br \/>Any item that is returned more than 30 days after delivery<\/p>\n\t\t\n<style>\n#text-119558074 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-4165441163\" class=\"text\">\n\t\t\n\n<h2>Refunds<\/h2>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><b>Late or missing refunds<\/b><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@essec.be.<\/p>\n<p><b>Sale items<\/b><\/p>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\t\t\n<style>\n#text-4165441163 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2015266618\" class=\"text\">\n\t\t\n\n<h5 class=\"uppercase\">Exchanges<br \/>\n<\/h5>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@essec.be and send your item to Schoebroekstraat 48, 3583 Beringen.<\/p>\n\t\t\n<style>\n#text-2015266618 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3153899005\" class=\"text\">\n\t\t\n\n<h5 class=\"uppercase\">Gifts<\/h5>\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\t\t\n<style>\n#text-3153899005 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2440210302\" class=\"text\">\n\t\t\n\n<h5 class=\"uppercase\">Shipping returns<br \/>\n<\/h5>\n<p>To return your product, you should mail your product to: Schoebroekstraat 48, 3583 Beringen.<\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\t\t\n<style>\n#text-2440210302 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-147367518\" class=\"text\">\n\t\t\n\n<h5 class=\"uppercase\">Need help?<br \/>\n<\/h5>\n<p>Contact us at info@essec.be for questions related to refunds and returns.<\/p>\n\t\t\n<style>\n#text-147367518 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1904148489 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 600px;\n}\n#section_1904148489 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.4);\n}\n@media (min-width:850px) {\n  #section_1904148489 {\n    min-height: 900px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_357931057\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-104755588\">\n\n\n\t<div id=\"col-300770353\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"font-size: 200%;\">Hulp nodig?<\/span><\/h2>\n<a class=\"button success is-underline\" >\n\t\t<span>Neem contact met ons op<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-300770353 > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<p style=\"text-align: center;\">Dit is een initiatief van BNP Paribas Fortis in samenwerking met emporia (verantwoordelijk voor het promotieaanbod en de smartphoneproductie) en Essec (partner voor de logistiek en de dienst na verkoop van emporia).<br \/>BNP Paribas Fortis gebruikt de persoonlijke code waarmee u uw bestelling plaatst voor de analyse en opvolging van de campagne.<br \/>Lees de <a href=\"https:\/\/bnpparibasfortis.emporiashop.be\/fr\/securite-et-vie-privee\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a> en <a href=\"\/?page_id=807\" target=\"_blank\" rel=\"noopener\">algemene voorwaarden<\/a> van Essec<br \/>Lees de <a href=\"https:\/\/www.bnpparibasfortis.be\/nl\/Openbaar\/Disclaimer?axes4=priv\" target=\"_blank\" rel=\"noopener\">gebruiksvoorwaarden<\/a> en de <a href=\"https:\/\/www.bnpparibasfortis.be\/nl\/Openbaar\/Uw-privacy?axes4=priv\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a> van BNP Paribas Fortis<\/p>\n\t<div id=\"gap-339342557\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-339342557 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1626106120\">\n\n\n\t<div id=\"col-668537797\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>Vragen\/problemen toestel<\/strong><\/p>\n<p><a href=\"mailto:info@flatsome.comt\">webshop@essec.be<\/a><br \/><a href=\"tel:003211450460\"> 011 45 04 60<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-423334807\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>Vragen omtrent Easy Banking-app<\/strong><\/p>\n<p>Ma-Vr: 7u00-22u00<br \/>Za: 9u00-17u00<br \/><a href=\"tel:003227626000\"> 02 762 60 00<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-871716319\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>Privacy &#038; persoonsgegevens<\/strong><\/p>\n<p><a href=\"https:\/\/bnpparibasfortis.emporiashop.be\/fr\/politique-en-matiere-de-cookies-ue\/\" target=\"blank\" rel=\"noopener\">Cookiebeleid (EU)<\/a><br \/>\n<a href=\"https:\/\/bnpparibasfortis.emporiashop.be\/fr\/securite-et-vie-privee\/\" target=\"blank\" rel=\"noopener\">Veiligheid en privacy<\/a><br \/>\n<a href=\"\/?page_id=807\" target=\"blank\" rel=\"noopener\">Algemene voorwaarden<\/a><\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-325237477\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-325237477 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_357931057 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-782","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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